So I have my client’s property (am representing the seller) under contract, and the buyer immediately schedules property inspections. Common step in the process. No issue there.
A few days later, inspections are completed and buyer requests the seller to do some repairs before the transaction closes. So what do you do?
You don’t do the repairs!
Why? Let me explain.
When I first got into real estate, I was handling a sale of a similar situation. Being new to the business, I did not know any better than to simply agree to the buyer’s request. Mind you, am representing the seller. And the request was super minor, or at least I thought it was. All bathrooms had missing doors on the vanities. So the request was to put them on.
Awesome, right? Not!
Next day I get an email requesting the doors to be replaced since they did not perfectly match the vanity. And the truth of the matter was that they did perfectly match. Then we get another email complaining that the alignment of the doors were not perfect. But they were.
Get the picture?
In our eyes, all was perfectly done. And they were. But in the buyer’s eyes, they were not. And this had nothing to do with who was right or who was wrong. Or who did good and who did bad. It all had to do with perception.
Mind you, I do believe the buyers were ill intended…no…I know they were ill intended for whatever reason. But in the end, it was about perception; AKA: opinion. Opinion as to the quality of the work.
So what’s the solution?
When it comes to requests due to property inspections, try to negotiate in terms of money. Meaning. How much would it cost to add doors to the vanities? Say $500 bucks parts and labor. Done.
Most minor repairs, people know the cost to fix them. Because of this, it’s much easier to negotiate in terms or money, or credit back to the buyer at closing.